Is there a warranty on The Backmate?
Yes. In addition to our 30-day, no questions asked satisfaction guarantee, we also provide a 2 year warranty for manufacturing defects. Please read our full warranty on our website here: https://mybackmate.com/pages/warranty
Last updated: May 07, 2019 11:19
What size doorways does The Backmate fit?
The Backmate will fit into doorways from 24 inches (61 cm) to 36 inches (91 cm) wide.
Last updated: May 13, 2019 08:58
Can The Backmate be used to massage your legs and lower body?
Absolutely! The Backmate works great for massaging your hamstrings, quads, glutes and calves. You just place it lower in the doorway and rotate the massage head so it is facing upward. One of my personal favorite uses of The Backmate is massaging my glutes, specifically my piriformis, to release tension in my lower back.
Last updated: May 18, 2019 12:01
What material are the rollers made from and how hard are they?
The Backmate rollers are made out of rubber that is about the same hardness as a soft car tire (65 durometer). The rollers are stiff enough to give a deep tissue massage but have just enough give to make them comfortable and inviting to use on more sensitive areas.
Last updated: May 18, 2019 12:07
Current Estimated Shipping Date: October 2019
We are on schedule to ship as planned.
Last Updated At: 06/25/19 | See Kickstarter UpdateWhat is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.